Kodak – The Google of its day – Bites the Dust
Kodak was the Google of their day. If there was one company most responsible for the electronic gadget revolution, for the proliferation of mobile, social, media sharing, it was Kodak.
Playing Doctor
Inexpensive medical equipment is leading a revolution in home health care.
Why Our Economy Isn’t Going Down the Tubes
This week I received one of those alarmist chain letters decrying the collapse of the American economy and using for argument 19 “shocking” statistics about the deindustrialization of America. Relax, that’s a good thing.
American Airlines Makes a Bad Customer Experience Worse
When things are going well, it’s easy to be nice. It’s only when the going gets rough that you find out what a person, or a company, is made of. Customers who experience service problems that are dealt with appropriately by the company score far higher on loyalty measurements than customers who have never had a problem at all. I guess nobody told American Airlines.
